Tired of wasting time on repetitive helpdesk admin? In this post, I’ll show you how I used Power Automate Desktop to automate ServiceNow call management — saving valuable time every week. When a user contacts you direct with a query, if it’s a quick fix, it’s often tempting to resolve there and then, albeit I have to request that the end user logs me a call so that I can record my time, the outcome and then close the call for KPI’s. ...
Power Apps isn’t just for business workflows — it can be a brilliant tool for teaching kids to build their own mobile apps. In this post, I’ll share how my son and I built a sign language spelling app in Power Apps, inspired by a fantastic presentation from the PowerApps 4 Kids team. The PowerApps 4 Kids Workshop My kids and I attended a presentation by Rory Neary and Pieter Veenstra of www.powerapps4kids.com where Pieter’s son Leo did a demo of his Planet PowerApp live on Zoom. Rory then went on to demo a 5-minute PowerApp that kids could build using sign language gifs available on their GitHub. The solution used a text input field that was then split across a Gallery using a dynamic reference to the animated gifs held on GitHub. ...
Still getting emails from colleagues when they could just message you on Teams? I built a simple Power Automate flow that lets you flag an email in Outlook and instantly transfer the conversation to a Teams chat — no more messy reply-all threads. How It Works The simplest way for me, to transfer the conversation from Outlook and trigger a flow, was to use “When an email is flagged” trigger. Therefore I can simply flag an email in Outlook and take the conversation onto Teams. ...