Copilot Studio

I recently set out to give one of my Copilot Studio agents its own identity — something I could @mention in Teams and Word, like a proper digital colleague. What I discovered was a brand new preview feature called Entra Agent ID, and it taught me something important about where Microsoft is heading with AI agent identity. Let me walk you through what I found. The Idea: A Personal Productivity Assistant I wanted to build a Copilot Studio agent that could manage my emails, handle my calendar, and pull up Microsoft Learn docs on demand. Simple enough. But I also wanted this agent to have its own identity — something more than just another app registration buried in Azure. ...

If you’ve ever needed to dynamically create an Excel file from data in Power Automate — maybe from a Copilot Studio agent, a SharePoint list, or an API response — you’ve probably realised there’s more than one way to skin this particular cat. In this post, I’m going to walk you through three different approaches to generating and populating an Excel file, each with its own strengths and trade-offs. I’ll be using a sample F1 2026 driver grid as my data, but this could just as easily be data passed from a Copilot Studio Agent, a Dataverse table, or any other source. ...

What if your AI chatbot could handle routine customer questions and seamlessly hand off complex issues to a live agent — all without the customer noticing a hiccup? That’s exactly what I’ll show you how to build in this post. Whether you’re a developer, customer support manager, or IT enthusiast, by the end of this guide you’ll have a fully working Copilot connected to Dynamics 365 Customer Service Workspace and embedded on your website for real-time agent transfers. ...

Want your Power Virtual Agent to do more than just answer static questions? Making your chatbot truly interactive is achievable using Power Automate. When the bot asks the end user a question, it can accept input (entities), pass these to Power Automate and then in return tailor a response, based on the outcome of your flow. In order to demonstrate this, I built a parcel history bot that would query the DHL Tracking API and return to the user the current status and event history for a valid Tracking ID. This method can be re-applied to Microsoft Lists, Dataverse, Connectors and any other 3rd party API. You can watch a demo and see how it was built in more detail below. ...