Looking to automate ServiceNow with Power Automate Desktop? After my previous post demonstrating how PAD can close down ServiceNow calls and save admin time, I was asked to do a step-by-step build video. Below you’ll find a 20-minute walkthrough covering the entire process. End to end build demo ...
Tired of wasting time on repetitive helpdesk admin? In this post, I’ll show you how I used Power Automate Desktop to automate ServiceNow call management — saving valuable time every week. When a user contacts you direct with a query, if it’s a quick fix, it’s often tempting to resolve there and then, albeit I have to request that the end user logs me a call so that I can record my time, the outcome and then close the call for KPI’s. ...