Are you looking to build your first RPA solution for ServiceNow using Power Automate Desktop? I wrote a post about this recently and demonstrated how you can use PAD to close down your ServiceNow calls and potentially save yourself some admin time. I was then asked if I could do a video on how I built the solution. So, below you will find a 20 min walk through video demonstrating where I train PAD to log in to ServiceNow, search for an incident and update some of the key categories within the call. I then trigger the call from Power Automate as a Cloud Flow.
If you would like to see how you can use PAD to automate your routine office tasks, please get in touch or leave your comments below.
